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FREE Manhattan hand delivery for online orders over $100 per location, by your local NYC florist!
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FAQ overview

Answers

  What is Plantshed.com?

Plantshed.com is an online flower and gift delivery service. We provide flower arrangements with our own hand delivery service, 7 days a week. We also fulfill same day delivery for those impromptu special moments with loved ones that just cannot be planned days in advance.

  Where is Plantshed New York Flowers located?

Plantshed New York Flowers was founded in New York City, at 209 West 96th street. Plantshed.com is our online flower delivery service that can fulfill any order across the United States.
Retail store hours: MON - SAT | 9am - 8pm and SUN | 9am - 6pm.

  What kind of flower arrangements can I get from Plantshed.com?

Plantshed.com provides it's customers with a wide variety of hand crafted flower arrangements for your home or office. We have many gifting options for special personal or business events. Plantshed.com also provides gift basket delivery, as well as sympathy and funeral floral arrangements.

  Can I send flowers outside of NYC?

Plantshed.com can fulfill your flower orders outside of New York City by partnering with trusted florists all across the United States. We work with directly with reputable florists to be sure that your order is delivered exactly the way you want it.

  What is the Plantshed.com Flowerpedia?

The Plantshed.com Flowerpedia is our "Flower-Encyclopedia" that has been put together by our research staff to provide our customers with the history of their flowers, as well as basic instructions to keep your flower arrangements for as long as possible. Simply follow our quick guide and read our flower profiles to learn more facts about your flowers.

  Does Plantshed.com have a blog I can follow?

Yes, Plantshed.com has a dedicated bi-weekly blog that will inform you about the world of flowers. We cover historical topics, like the flower madness that enveloped the world called "Orchidelirium," to Do-It-Yourself and flower care posts. Click here to view our blog posts.

  How can I sign up for Plantshed.com sales, specials, and discounts?

When you join our mailing list, you gain exclusive access to rewards and member only discounts, up to 30% OFF your entire order. Click here to sign up to our newsletter.

  How can I narrow my search options?

There are many ways to find the flowers you desire on Plantshed.com. You can use the search bar at the top of the home page to find specific flowers based on your own keywords. You can also navigate by using the menu bar at the top of the page, which has our top recurring search categories. The menu bar at the top of the page can help you search by flower name and occasion/sentiment. Once you have chosen a product category, you can further narrow your search by using the submenus on the left side of the page to select by flower, color, materials, shape and even occasion. If you scroll down towards the bottom of the Plantshed.com homepage, you can search by our curated Flower Collections.

  What is My Wishlist?

If you want to create a list of your favorite products to purchase at a later point, you can add items to "My Wishlist" by clicking on the heart icon on your desired arrangement. You will need to create an account with Plantshed.com to access and manage your wishlist items.

  What is the Make it Extra Special option?

The Make it Extra Special feature offers products that you can add-on to your flower arrangements such as chocolates, balloons, stuffed animals and more to make your arrangement more personalized and something truly Extra Special.

  What are your Flower Collections categories?

Our Flower Collections option features special curated collections of flower arrangements from "Everyday" flowers to "Extravagant" ($100+) flower arrangements. We also have "Traditional" flowers for those with a classic sense, or "Modern" arrangements for the chic and trendy flower connoisseur.

  How does Plantshed.com determine Related Products?

Plantshed.com determines Related Products using an algorithm that matches flower types, colors, My Tags, and buyer behavior and tendencies to give each product a set of similar products to choose from.

  Why does Plantshed.com ask me "Where do you want to send?"

While we have an extensive selection of flower arrangements, some products may not be available for delivery to certain distant locations. We require customer to enter their recipient's address in order to show you what flower arrangements are available for delivery in that specific location.

  Where can I review my purchases with Plantshed.com?

If you would like to review a current or past order you have placed, please refer to your confirmation number provided to you by e-mail. You can also view your orders by signing in and selecting "My Purchases" from the left-hand submenu. You can also click here to access your orders.

  I did not receive a confirmation number. How can I know if my order went through?

To confirm your order, send us an email through the online customer contact form or email us at cs@plantshed.com. If you email, send us your name, email address, and your phone number, as you entered them in the order form. Please do not email your credit card information. You can also call us directly at 1-212-662-4400.

  Can I request a specific delivery time?

We can't guarantee it, but we will do our best. Just add a note in the Special Instructions section. 

  Does Plantshed.com offer same day delivery?

Yes! Plantshed.com is proud to offer same day delivery, 7 days a week, for those impromptu special moments in life that just cannot be planned in advance. We also know you have a busy schedule and that sometimes flowers are needed on demand.

  How are delivery fees determined?

Our delivery fees are determined based on your recipient's address. Plantshed.com offers free flower delivery in Manhattan for online orders totaling more than $100 (before delivery/service charges & taxes). 

  Can Plantshed.com deliver to a hospital?

Plantshed.com will deliver your flowers and/or gift to the front desk at the hospital. A hospital employee will take it from there, as we are not permitted to deliver to a patient’s room directly.

  Can Plantshed.com provide delivery at a specific time for a funeral?

Plantshed.com will make a special effort to deliver the arrangement the day before (if specified) or an hour before the service.

  My Promo Code is not working.

If your promo code does not work, send us an email at cs@plantshed.com and we will be happy to assist you and straighten out your ordering issue. Be sure you include your confirmation number and the promo code.

  I would like to create an account with Plantshed.com.

If you would like to create an account with plantshed.com to take advantage of exclusive customer discounts, an interesting and dedicated blog, and countless other benefits, simply click here to create an account and enter your information to become a Plantshed.com rewards member.

  How can I reset my password?

If you are attempting to log into your account and you do not remember your password, click the "Forgot Your Password" link, enter the e-mail you used to create your account, and follow the instructions.

  How can I update my account information?

If you would like to update any of your account information, click here to adjust any and all account details.

  Where can I manage My Wishlist?

If you would like to make any adjustments to "My Wishlist," simply click here and make any changes to your wishlist.

  What are My Tags?

My Tags is a feature we provide our customers to allow them to better define the products and flower arrangements on Plantshed.com. You can add keywords to all products to help you, or other users find products more accurately and efficiently. You can view and edit your tags by clicking here.

  I would like to deactivate my account.

If you would like to deactivate your Plantshed.com account, send us an email at cs@plantshed.com and we will ensure that your request is fulfilled.

  Which credit cards are accepted on Plantshed.com?

Plantshed.com accepts most major credit cards such as Visa, MasterCard, Discover, and American Express.

  Does Plantshed.com accept PayPal?

Yes, Plantshed.com accepts payments through PayPal, safely and securely.

  Is it safe to use my credit card on Plantshed.com?

Plantshed.com will never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us. To view our privacy policy Click here.

  When will my credit card be charged?

We will attempt to secure authorization on your credit card at the point of purchase online. If there is a problem securing this authorization you will be notified and prompted to use another card. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

  What is the Refund Policy of Plantshed.com?

Refunds are issued back to the original form of payment. The refund process is completed within 2-5 business days from approval of the refund.

  Where can I find reviews of Plantshed.com?

Customer satisfaction is plantshed’s top priority. Plantshed.com welcomes all feedback that helps us keep improving. Trustpilot.com is a third party company that hosts reviews for plantshed.com. Read what customers have to say about our services here.

  Is Plantshed.com on social media?

Yes, Plantshed.com is on facebook! Click here to like our facebook page and keep updated for insider deals! We are also on twitter. Click here for our tweets and special sale announcements, as well as our flower care & tips blog posts. For pictures and videos, click here for our Instagram, or click here for our Pinterest page. For more videos, click here for our youtube page.

  What is the return policy on Plantshed.com?

Products can be returned within 24 hours from delivery. Returned products can be replaced with other products or plantshed.com will issue a refund for the returned product. Plantshed.com gives full refund for products returned within 24 hours from delivery. Customers can ask for a return within 24 hours of delivery and arrange for plantshed.com to pick up the product, at no charge. Call us at 1-212-662-4400 or e-mail us at cs@plantshed.com. We strive to provide exceptional flowers and plants and, ultimately, customer satisfaction.

  Can I schedule a re-delivery?

Customers can contact plantshed.com and schedule a redelivery at any time, at no charge. In case the recipient is absent or cannot be reached at the designated delivery time, plantshed.com will contact the customer to arrange a redelivery, at no charge.

  Can I cancel my order?

Orders can be cancelled anytime before delivery. Plantshed.com gives full refund for cancelled orders.

  What is Plantshed's 7-day freshness guarantee?

Plantshed.com guarantees that all flowers and plants will remain fresh for at least 7 days from delivery. If any quality issues are encountered during this 7 day time frame, plantshed.com will gladly pick up the delivered products and replace them with fresh ones, at no charge.
Customers are responsible for taking proper care of flowers and plants following the instructions provided by plantshed.com. Plantshed.com is not responsible for any quality deterioration resulting from improper handling of products by the recipient. Plantshed.com only delivers flowers and plants of excellent quality and freshness. If you have any questions about the quality of our products, feel free to contact us by email at cs@plantshed.com or by phone at 1-212-662-4400

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